Domain Name Deletion and Auto-Renewal Policy


Auto-renewal is currently available only if you maintain a pre-paid credit balance in your account. Auto-renewal of a domain is processed 30 days prior to the domain expiration date

You must manually renew your domain name on or before its current expiration date if:

  • auto-renewal failed and the expiration date is less than 30 days away;
  • your pre-paid credit balance is not enough to cover the cost of the auto-renewal; or
  • your domain does not otherwise qualify for auto-renewal.

If you have questions about or have any difficulty completing your renewal, please contact our Support team.

Domain Name Deletion

If we are unable to secure payment on or before the domain renewal date, your domain name will expire.

As early as one day after expiration, your domain name will be deactivated and will display a parking page indicating the domain name has expired, and other services you have associated with the domain name may no longer function.

As early as 30 days after expiration, your domain name may be purchased by a third party. If a third party purchases the domain name during this time, the domain name will not be available for you to renew.

If the domain name has not been renewed by you or purchased by a third party, an expired domain name enters the registry redemption period (as defined by each registry) approximately 40 days following expiration. Certain TLDs enter the registry redemption period sooner than 40 days and those details are available here. We reserve the right to charge you a redemption fee (in additional to the renewal fee) in the event you are able to renew your domain name during this period. The fee charged for redemption varies by TLD and may be found here.

If the domain name completes the registry redemption period, the registry may hold the domain name for a period of five days before releasing it again for general registration.